Key support staff
Below is a sample of some of the key support staff we are able to deploy flexibly as required:
Dr. Ian Chowcat – Project Manager, Principal Researcher
Ian has 20 years in learning and library technology. He has experience as an OU Associate Lecturer at undergraduate and postgraduate levels, leading a training programme for tutors in online resources, and as Director of the South Yorkshire e-Learning Programme. Since joining Sero in 2008, he has undertaken projects for Jisc, RIN, universities and local authorities including a national review of bibliographic services, and evaluation of reference software, analytics initiatives, text mining services for discovery, digital content cooperatives and digital inclusion models. He led the user behaviour literature review for Jisc Spotlight on the Digital and is currently providing project management support for the BBC and Jisc Research Education Space project.
Helen Harrop – Senior Researcher
After graduation in the social sciences, Helen developed her career in IT with the Prudential, where she developed expertise in software testing and user experience (UX) evaluation. Helen then joined the HE Academy in 2005, where she researched barriers to participation and retention and also worked with the UK subject centre network. She joined Sero in 2009 as a Senior Researcher and has worked on the Becta Harnessing Technology and Jisc library systems programmes, as well as the evaluation of the SCONUL Access Scheme, OU TELSTAR (Reference Management) and UCL Merlin (Repository UX). Helen’s most recent assignments have been as functional testing lead for the Jisc Historic Texts development and for the Jisc Collections Knowledge Base+ service.
James Kay – Research Assistant
James has a first class degree and Masters in Philosophy from the University of Warwick, where he is researching his PhD. He has worked as a research assistant for Sero since 2011 on a range of projects. He has strong investigative research and web enquiry skills, developed through covering a large number of countries for the European VISCED wiki (transnational appraisal of virtual school and college provision) and the POERUP project on global exposure of Open Educational Resources. He has also undertaken web assessment tests on over 200 scholarly content collections for the Jisc Spotlight Co-Design project.