Privacy Policy

Sero Consulting Ltd (“Sero”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy outlines the way in which we collect and process any personal data from you. It applies whenever you contact or deal with us, such as when you use our website, contact us, or work with us as an employee, a client or a supplier.

Who we are

The data controller is Sero Consulting Ltd, Sheffield Technology Park, Cooper Buildings, Arundel St, S1 2NS.

From time to time, we also act as the data processor on behalf of our clients, who in these circumstances are the data controller. In these instances, the data processor is Sero Consulting Ltd, Sheffield Technology Park, Cooper Buildings, Arundel St, S1 2NS

Data we collect

Sero collects personal and contact information on you and your company or organisation. We also collect bank details, transaction and financial information (for invoicing and accounting purposes only).

How do we collect data?

Data might be collected from emails, phone calls, our website or its analytics or cookies, or from forms and documents.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR. You can contact Sero’s data administrator at enquiries@sero.co.uk.

How we use your personal data

Sero collects data to fulfil a contract, or because we believe you have a legitimate interest in our services and we want to market them to you. We also use data to process and complete business transactions and send related information, including transaction confirmation and invoices. We may contact you by phone, email, post or social media

Data security and protection

Your personal and sensitive data will only be stored and processed on servers based within the European Economic Area (EEA).

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data retention

We’ll keep this data for a maximum of 10 years after our most recent interaction with you. Accounting transactions will be retained for a minimum of 7 years.

Links to other websites

Our website(s) may contain links to other third-party websites. Once you have clicked these links and left our site, you should note that we do not have any control over that other website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting these websites.

Internet cookies

Cookies are small pieces of information that are transferred to and stored by your browser on your computer. In no circumstances do we collect any data that is not directly related to the use of the website (for example, we do not record other sites that you have visited). The log files or any information they contain about your use of the site will not be made available to any third parties other than as anonymous usage statistics.

Privacy Policy

Our full Privacy Policy is available on request by emailing our data administrator on enquiries@sero.co.uk or calling 0114 221 6006.